This Privacy Policy explains what personal information Codwin collects from Filipino players, how it is used, and what rights you have over your data. By registering or using the platform, you agree to the practices described here. If you have questions, our FAQ page is a good starting point.
When you register on Codwin, we collect personal information that is necessary to create and manage your account. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect financial information such as your preferred payment method and transaction history in order to process deposits and withdrawals in Philippine pesos. When you use the platform, we automatically collect technical data including your IP address, device type, browser version, and session activity logs. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall experience for Filipino players. We do not collect sensitive personal information such as government-issued ID numbers unless required for identity verification under applicable regulations.
The personal data we collect is used primarily to operate and improve the Codwin platform for players in the Philippines. We use your account information to verify your identity, process transactions, and communicate important updates about your account or the platform. Your activity data helps us personalise your experience, such as surfacing relevant promotions on the Promotion page or tailoring content to your preferred sports and games. We may use your contact details to send you service-related notifications, including security alerts and transaction confirmations. We do not use your personal data for unsolicited marketing without your consent, and you may opt out of promotional communications at any time by contacting our support team at [email protected].
Codwin does not sell your personal data to third parties under any circumstances. We share your information only with trusted service providers who assist us in operating the platform, including payment processors, identity verification services, and fraud prevention partners. These third parties are contractually required to handle your data securely and only for the specific purposes for which it was shared. We may also disclose your information to Philippine regulatory authorities or law enforcement agencies when required by law or in response to a valid legal request. Any third party that receives your datais bound by strict confidentiality obligations and may not use it for any other purpose. We take reasonable steps to ensure that all third-party partners maintain data protection standards consistent with Philippine privacy law.
Codwin uses cookies and similar tracking technologies to keep your session active, remember your preferences, and analyse how the platform is used. Essential cookies are required for the platform to function correctly and cannot be disabled. Analytical cookies help us understand which features Filipino players use most, allowing us to prioritise improvements that matter. You can manage non-essential cookie preferences through your browser settings at any time, though disabling certain cookies may affect how some features of the platform work. We do not use third-party advertising cookies or share browsing data with ad networks. Our cookie practices are reviewed regularly to ensure they remain proportionate and transparent.
We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by Philippine law and our regulatory obligations. Transaction records and account history are kept for a minimum of five years to comply with anti-money laundering requirements applicable to gaming platforms operating in the Philippines. If you request account closure, we will deactivate your account and begin the process of removing personal data that is no longer required, subject to any legal retention obligations. Data that must be retained for compliance purposes will be stored securely and will not be used for any other purpose. You may request a summary of the data we hold about you at any time by contacting [email protected].
As a Filipino player on Codwin, you have rights over your personal data under the Data Privacy Act of 2012 and its implementing rules. You have the right to access the personal information we hold about you, to request corrections if any details are inaccurate, and to request deletion of data that is no longer necessary for the purposes for which it was collected. You also have the right to object to certain types of processing and to withdraw consent where processing is based on consent. To exercise any of these rights, please send a written request to [email protected] with your registered account details and a clear description of your request. We aim to respond to all data subject requests within 15 business days. If you believe your rights have not been respected, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
Codwin applies industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission using SSL/TLS protocols, secure storage of sensitive account information, and access controls that limit which staff members can view personal data. We conduct regular internal reviews of our security practices and update them in response to emerging threats. While we take every reasonable precaution, no online platform can guarantee absolute security, and you are encouraged to use a strong, unique password for your Codwin account and to enable any available account security features. If you suspect that your account has been compromised, contact us immediately at [email protected] so we can take prompt protective action.
Codwin may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippine law. When we make material changes, we will notify registered players via email or a prominent notice on the platform before the changes take effect. The date of the most recent update will always be displayed at the bottom of this page so you can tell when the policy was last revised. Continued use of the platform after a policy update constitutes acceptance of the revised terms. We encourage you to review this page periodically so you remain informed about how your data is being handled. If you have any concerns about a policy change, please reach out to us at [email protected] before continuing to use the platform.
A quick summary of the key privacy commitments Codwin makes to every Filipino player.
Your personal information is never sold to third parties. We share data only with trusted service providers who help us operate the platform, and only under strict confidentiality agreements that limit how they can use it.
You can request a copy of the personal data we hold about you or ask us to correct inaccurate details at any time. Simply email [email protected] with your account information and we will respond within 15 business days.
All data sent between your device and the Codwin platform is protected by SSL/TLS encryption. This means your login credentials, payment details, and personal information are secured in transit against interception.
We keep your data only for as long as necessary. Transaction records are retained for a minimum of five years to meet Philippine regulatory requirements, and inactive account data is removed once legal retention periods have passed.
If we make material changes to this Privacy Policy, we will notify you by email or via a platform notice before the changes take effect. You will always have the opportunity to review updates before they apply to your account.
Codwin operates in accordance with the Data Privacy Act of 2012 and its implementing rules. If you believe your data rights have not been respected, you have the right to file a complaint with the National Privacy Commission of the Philippines.
If you want to know more about how Codwin handles your data, or if you would like to exercise your data rights, our support team is ready to help. You can also check the FAQ for quick answers.